CIEL Textile: Environmental and Social Performance as a Business Priority

  • Manufacturers

The global apparel manufacturer uses the Higg Facility Environmental Module (Higg FEM) and Higg Facility Social & Labor Module (Higg FSLM) to strengthen performance, improve transparency, and advance sustainability across its international operations.

CIEL Textile logo
November 06, 2026

The global apparel manufacturer uses the Higg Facility Environmental Module (Higg FEM) and Higg Facility Social & Labor Module (Higg FSLM) to strengthen performance, improve transparency, and advance sustainability across its international operations.

For CIEL Textile, sustainability is more than a reporting exercise. It is a business priority that connects product design, responsible sourcing, resource efficiency, and employee well-being across a global manufacturing network.

A vertically integrated apparel manufacturer with 19 facilities across Mauritius, Madagascar, India, and Bangladesh, CIEL Textile uses standardized measurement to track performance, identify improvement opportunities, and demonstrate progress. Its approach combines shared industry methodologies with targeted action to advance environmental and social performance.

The approach comes through clearly in the company’s 2024 Sustainability Report, which outlines progress across environmental performance, workforce inclusion, responsible supply chain management, and community impact. It is also reflected in facilities such as Aquarelle Samudra in India, highlighted by the late Sarbajit Ghose, former Asia Executive Director at CIEL Textile, in a 2024 episode of Cascale’s “Source of Good” podcast. Details in this case study are sourced from these materials; Cascale has not independently verified the information.

CIEL Textile, at a glance:

  • 19 manufacturing facilities across Mauritius, Madagascar, India and Bangladesh.
  • More than 20,000 employees.
  • Over 32 million garments produced annually.
  • A Cascale member since 2017.

Turning sustainability ambitions into measurable progress

CIEL Textile uses the Higg FEM and Higg FSLM, stewarded by Cascale and exclusively available on Worldly, to measure performance consistently across its global operations. By applying standardized assessment frameworks, the company is able to benchmark facilities, identify opportunities for improvement, and communicate environmental and social performance with greater transparency and credibility.

As expectations for supply chain transparency rise, apparel manufacturers face growing pressure to demonstrate environmental and social performance with credible, comparable data. For companies operating across multiple countries and facilities, meeting those expectations requires consistent measurement and a clear understanding of where improvements can have the greatest impact.

The Higg Facility Environmental Manager (Higg FEM) and Higg Facility Social & Labor Module (Higg FSLM) help CIEL Textile bring greater consistency to facility-level assessments. By using common methodologies, the company can benchmark performance, identify priority areas, and monitor progress across its operations.

The assessments also support a more coordinated approach to sustainability throughout the value chain. Shared frameworks help align expectations between manufacturers and their business partners, improve comparability, and reduce duplication in how facilities measure and communicate performance.

Designing lower-impact manufacturing from the start

CIEL Textile’s environmental strategy begins before production. By reducing waste at the design stage, choosing more sustainable materials, and making manufacturing processes more efficient, the company works to reduce its environmental impact at every step.

Its reported initiatives include:

  • Virtual product development: Completing 60 percent of development through virtual sampling and evaluating physical samples through an Eco Index.
  • Responsible materials sourcing: Using 100 percent certified sustainable trims and 95 percent certified sustainable fabrics.
  • Renewable energy: Phasing out coal, reaching 96 percent renewable energy use at key sites, and targeting 80 percent renewable energy across operations by 2030.
  • Waste reduction: Advancing circularity and reporting that seven factories have achieved zero waste to landfill.
  • Resource efficiency: Investing in wastewater recycling, water conservation, and responsible resource management.

These efforts are evident at Aquarelle Samudra in India, a facility designed around lower-impact manufacturing and employee well-being. Its zero-coal model and focus on renewable energy, natural ventilation, water stewardship, and resource efficiency provide a practical example of how manufacturing infrastructure can support sustainability ambitions.

The facility’s LEED Net Zero achievements sit alongside CIEL Textile’s reported 100 percent partially verified Higg FEM score. Together, these examples underscore the company’s focus on pairing operational action with structured assessment of environmental performance.

Putting people at the center of performance

CIEL Textile’s social sustainability strategy focuses on building inclusive workplaces, expanding opportunities for employees, and supporting the communities surrounding its operations.

Through its Foster a Vibrant Workforce pillar, the company invests in digital learning, employee engagement, and diversity initiatives. Its goals include reaching 35 percent women in leadership by 2030 and targeting 5 percent of employees to be persons with disabilities.

Reported progress includes:

  • More women in management: The company reports an increase from 15 percent in 2022 to 18 percent, supported by its Go Beyond Gender program.
  • More inclusive workplaces: Facilities in Madagascar and India have introduced workplace adaptations and tailored training to support employees with disabilities.
  • Employee engagement: More than 16,000 employees participated in the company’s latest Great Place to Work survey, with an 87 percent positive rating reported.

Higg FSLM supports this work by providing a standardized approach to assessing social and labor performance and identifying opportunities for continued improvement. Used alongside targeted workplace initiatives, the framework helps connect social sustainability priorities with facility-level assessment.

Extending impact beyond the factory

For CIEL Textile, sustainability also encompasses the communities connected to its operations. Through its Act for Our Community and Act for Our Environment programs, the company reports delivering more than 1,000 projects since 2015, benefiting over 100,000 people across Madagascar, India, and Mauritius.

The initiatives span education, health, inclusion, and livelihoods, extending the company’s sustainability efforts beyond manufacturing sites. Together, they illustrate how CIEL Textile connects its broader sustainability strategy with operational practices and measurable goals.

Why This Approach Matters for The Industry

CIEL Textile’s experience demonstrates how standardized assessment and targeted action can work together to advance environmental and social performance across a complex manufacturing network.

Its approach highlights three lessons for the apparel industry:

  • Measurement creates a foundation for improvement. Consistent facility-level assessments help companies identify gaps, benchmark results, and track progress over time.
  • Sustainability works best when embedded in business strategy. Connecting environmental and social priorities with product design, sourcing, operations, and workforce development can help make progress part of everyday decision-making.
  • Shared methodologies strengthen supply chain alignment. Recognized frameworks give manufacturers and their business partners a common basis for evaluating performance, communicating progress, and working toward shared goals.

By applying industry-aligned methodologies across its operations, CIEL Textile demonstrates how consistent measurement can support transparency, accountability, and continuous improvement. As sustainability expectations continue to evolve, the company offers an example of how manufacturers can translate commitments into measurable action – connecting facility-level performance with broader business priorities and contributing to progress across the apparel value chain.

Sustained Higg FEM Engagement Helps Facilities Cut Emissions

  • Foundational Environmental Performance (FEP)
  • Higg Index Tools

Higg FEM data shows engaged facilities cut Scope 1 & 2 emissions by 22 percent, as Cascale launches the Higg FEM 2026 assessment update.

Higg FEM
November 05, 2026

Amsterdam, Hong Kong, Oakland (CA) – November 5, 2026: Cascale, the global nonprofit industry alliance for consumer goods sustainability, today launched the Higg Facility Environmental Module (Higg FEM) 2026, stewarded by Cascale and exclusively available on Worldly, along with new impact data demonstrating that facilities with longer Higg FEM tenure and sustained engagement over time achieve significant environmental progress.

“The latest impact data proves that consistent, long-term engagement leads to real-world results, with facilities demonstrating a 22 percent reduction in Scope 1 and 2 emissions as their tenure grows,” said Maravillas Rodriguez Zarco, vice president of tools and data at Cascale.

“For manufacturers, environmental progress begins with understanding their current performance and identifying opportunities for improvement,” said Mahantesh Bangari, General Manager – Environment, Health & Safety (EHS), Gokaldas Exports Limited, a Cascale Corporate Member. “The Higg Facility Environmental Module (FEM) provides a structured framework to assess environmental performance, strengthen management practices and drive continuous improvement. By focusing on reliable data, measurable outcomes and resource efficiency, manufacturers can build more resilient and sustainable operations.”“Consistent measurement is essential to turning sustainability commitments into meaningful progress,” said Chris Dearing, Vice President of Group Sustainability at Coats, a Cascale Corporate Member. “Higg FEM helps us assess environmental performance, identify opportunities for improvement, and track progress over time. Sustained engagement and reliable data are critical to strengthening our impact, accelerating progress across our supply chain, and driving meaningful change for the industry.”

Impact Data & Key Insights

The latest impact data demonstrates the value of sustained Higg FEM engagement over time, with facilities achieving measurable reductions in greenhouse gas emissions and improvements in foundational environmental practices. The findings highlight progress across multiple areas of environmental performance, while also identifying opportunities for further improvement.

  • Tenure Drives Performance: Foundational performance improves significantly as facility tenure grows. While only 24 percent of first-time submitters meet baseline requirements, performance rises to 37 percent by the fifth cycle In the Higg FEM 2025, 8,186 facilities successfully met every foundational practice. Engaged facilities have cut emissions 22 percent in four years.
  • Practice by practice, the floor is rising. Of the 16 environmental practices with the most room to improve in 2023, facilities achieved progress across 14.

Higg FEM 2026 Update 

Building on these performance gains from sustained tenure, Cascale launched the Higg FEM 2026 update on November 5 for over 20,000 participating companies. The 2026 update introduces major enhancements:

  • Modularity & FEP Module: The update introduces modularity through the new Foundational Environmental Performance (FEP) Module, establishing a standardized baseline for environmental management across global supply chains.
  • Content Improvements & Validation: Enhanced platform guidance directly integrates the How to Higg Guide, aligns greenhouse gas (GHG) reporting standards, and introduces stronger data validation (including automated checks on water usage) to prevent errors and improve data quality.
  • Verification Operations: Verification rigor remains focused on Level 1 questions – including the new FEP Module — ensuring actionable, high-integrity data for brands and manufacturers alike.

ABOUT CASCALE

Cascale is the global nonprofit industry alliance where consumer goods organizations turn shared sustainability ambitions into measurable progress at scale to combat climate change and support decent work for all. We unite 300 Corporate and Affiliate members in pre-competitive collaboration, turning shared measurement and collective action into reduced risk, stronger credibility, and long-term resilience. Our work is anchored by Cascale’s stewardship of the Higg Index frameworks (accessed through the Worldly compliance and sustainability platform), along with the Better Buying and Sustainable Furnishings Council tools.

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Foundational Environmental Performance (FEP) Technical Paper

  • Higg FEM
  • Higg Index Tools

This technical paper sets out the technical rationale behind the Foundational Environmental Performance (FEP) question set, which forms the basis of the FEP Module within the Higg FEM.

FEP Technical Paper Feature Image
September 17, 2026

Advancing Responsible Fiber Manufacturing

  • Higg FEM
  • Higg Index Tools
  • Manufacturing

How Lenzing uses sustainability data to strengthen environmental performance, support ESRS reporting, and advance supply chain transparency.

Fiber manufacturing
August 06, 2026

As demand for transparent, lower-impact textile supply chains continues to grow, manufacturers are expected to provide increasingly detailed environmental data alongside high-performance materials.

Lenzing (VIE: LNZ) is a publicly traded global producer of wood-based specialty fibers – including TENCEL™, LENZING™ ECOVERO™ and VEOCEL™ – that has long prioritized sustainability as a core business strategy rather than a standalone initiative. As Thomas Matiz, product sustainability manager at Lenzing Group, explained on a Cascale “Source of Good” podcast episode, standardized sustainability data helps the company collaborate more effectively with customers while demonstrating environmental performance across its operations.

Lenzing’s Annual and Sustainability Report 2025 was prepared in accordance with the European Sustainability Reporting Standards (ESRS), in preparation for reporting obligations under the Corporate Sustainability Reporting Directive (CSRD) and in line with Austria’s Sustainability and Diversity Improvement Act (NaDiVeG). Within that report, Lenzing formally discloses its Higg Facility Environmental Module (Higg FEM) target and environmental performance across all production sites, demonstrating how standardized environmental data supports both regulatory reporting and customer transparency.

Key Takeaways

  • Uses the Higg Facility Environmental Module (Higg FEM) across all nine production sites to monitor, track, and manage environmental performance.
  • Integrates standardized environmental data into ESRS-aligned sustainability reporting.
  • Responds to growing customer demand for verified Higg FEM data to support sourcing and supply chain transparency.
  • Advances circular manufacturing through renewable cellulose fibers, responsible sourcing, and fiber recycling partnerships.
  • Supports customers with verified environmental data and traceable fiber solutions.

Sustainable Approach

Lenzing combines responsible raw material sourcing, low-carbon manufacturing, digital traceability, and standardized environmental measurement to help customers meet evolving regulatory and market expectations. The company’s 2025 sustainability report aligns with ESRS requirements, strengthening transparency while providing investors, customers, and other stakeholders with consistent environmental information.

Challenges to Opportunities

Global apparel brands increasingly require suppliers to provide credible, verified environmental data alongside high-performance materials. At the same time, new sustainability reporting requirements, including ESRS under the CSRD, raise expectations for companies to disclose standardized environmental information supported by robust governance and consistent methodologies.

For manufacturers operating multiple production facilities, collecting comparable environmental data while driving continuous improvement requires a common framework that supports operational management, customer reporting, and regulatory compliance.

Leveraging the Higg FEM

Lenzing has long depended on the Higg Facility Environmental Module (Higg FEM), which is stewarded and governed by Cascale and implemented globally through the Worldly sustainability and supply chain intelligence platform, to monitor, track, and manage environmental performance across its manufacturing operations.

Through the tool, Lenzing is able to monitor environmental performance, reduce environmental risks, and identify opportunities to improve operational performance across production sites.

Lenzing formally discloses a continuous target to periodically update the Higg FEM across all nine pulp and fiber production sites. During 2025, the company completed both annual Higg FEM self-assessments and third-party verification at production sites, keeping the target on track.

The company also identifies customer expectations as an important driver of adoption. As Lenzing notes in its 2025 Sustainability Report, growing use of standardized environmental methodologies across the textile value chain has led many customers to request implementation of the Higg FEM and verified supplier environmental data.

“Reformation is known to provide sustainable clothing [and] they want to know where the products and the materials they use for the products come from…and how they are processed,” Thomas Matiz, product sustainability manager at Lenzing Group, explained on a Cascale “Source of Good” podcast episode. “By having this holistic perspective on the value chain and product creation, the basis was therefore for a good collaboration.”

Driving Results

Lenzing’s integrated approach to environmental measurement and transparent reporting helps customers better understand manufacturing performance while supporting continuous improvement across its global operations.

Key outcomes include:

  • Completes periodic Higg FEM self-assessments and third-party verification across all fiber production sites.
  • Formally discloses Higg FEM implementation and targets within its ESRS-compliant sustainability report for the second consecutive year.
  • Uses standardized environmental data to support monitoring, tracking, and management of environmental performance.
  • Responds to customer demand for verified environmental data that supports sourcing decisions and supply chain transparency.
  • Continues progress toward science-based climate targets while advancing circular fiber innovation, responsible sourcing, and traceable material solutions.
  • Achieving 21 percent absolute GHG emissions reduction (scope 1, 2 & 3) while growing 40 percent output volume since 2021 and investing <€200 million in facilities to improve environmental sustainability performance.

Together, these efforts demonstrate how standardized environmental measurement can strengthen operational performance, meet evolving regulatory requirements, and provide customers with trusted sustainability data that supports more informed sourcing decisions.

Curious about Cascale membership and the benefits our members receive? Learn more → https://cascale.org/explore-membership/

AMER/EMEA: Timely Impact Verification Approach

  • Member-Only
  • Virtual
  • Cascale Event

Cascale remains committed to developing a Verification program that is credible, adaptable, and modular to uphold the highest standards as the program continues to grow.

Date & Time
July 08 2026 | 07:00 - 08:00 (PST)
Location
Online: AMER/EMEA: 7 AM PDT / 10 AM EDT / 4 PM CEST

APAC/EMEA: Timely Impact Verification Approach

  • Member-Only
  • Virtual
  • Cascale Event

Cascale remains committed to developing a Verification program that is credible, adaptable, and modular to uphold the highest standards as the program continues to grow.

Date & Time
July 08 2026 | 10:00 - 11:00 (CET)
Location
Online: APAC/EMEA: 10 AM CEST / 1:30 PM IST / 4 PM HKT

Komar Supplier Conference Activates on MCAP, Higg FEM

  • Higg FEM
  • Higg Index Tools
  • MCAP

Cascale shared MCAP and Higg FEM learnings at The Komar Supplier Sustainability Forum.

Peony Tam speaking at the Komar Supplier Sustainability Forum
May 26, 2026

The Komar Supplier Sustainability Forum recently convened 70 participants from across the consumer goods industry in China. Cascale’s speakers included Nicole Lee-Kauer, manager, Manufacturer Climate Action Program (MCAP); and Peony Tam, manager, Global Membership Development APAC.

Key Takeaways

  • Komar’s global reach of 250 Tier 1 and Tier 2 suppliers puts emphasis on aligned decarbonization efforts.
  • MCAP offers a gateway to getting started on science-aligned targets.
  • “How to Higg Guide” shows the business use case of completing accurate, verified audits.

With a global reach of 250 Tier 1 and Tier 2 suppliers, Komar has made public decarbonization commitments, including to reduce Scope 3 emissions by 27.5 percent by 2030. In a dedicated decarbonization session, Cascale’s Lee-Kauer shared the importance of MCAP to help Komar’s Chinese suppliers get started in their decarbonization journey.

Lee-Kauer and Tam were joined by Tiffany Leung, customer success associate – Hong Kong at Worldly, and together they encouraged suppliers to transform data from the Higg Facility Environmental Module (Higg FEM), delivered through Worldly’s global technology platform, into business value, while empowering them to take greater ownership for their sustainability performance. The session highlighted useful resources like the Higg Index Learning Center, an open resource that shares  practical guidance and operational examples for utilizing the tool. Rather than a tick-box exercise or response to brand-driven demand, suppliers were encouraged to understand that accurate data can support their own operational improvement and long-term business value.

The session also highlighted ongoing confusion. In a quick poll, the majority of attendees were unclear about the shared relationship between Worldly and Cascale. The speakers clarified their complementary roles within the ecosystem: The Higg Index frameworks, modules, and methodologies are stewarded and governed by Cascale and implemented globally through the Worldly sustainability and supply chain intelligence platform.

In the presentation, Lee-Kauer and Tam emphasized that  Cascale offers both a like-minded and committed sustainability community and mutual support network for manufacturers. They highlighted the scale and relevance of Cascale as a community, showcasing a breadth of brand and manufacturer members.

Higg FEM 4.0 Masterclass Webinar

  • Member-Only
  • Virtual

This masterclass is designed for facilities and brands looking to build confidence in using Higg FEM 4.0.

Date & Time
June 04 2026 | 09:30 - 10:30 (CET)
Location
Virtual

What Users are Really Asking About the Higg Index

  • Higg Index Tools
  • Verification

Reflections from HowToHigg on guidance, interpretation, and where clarity matters most.

Black and white headshot of Lee Green
Lee Green
May 01, 2026

Most sustainability systems are designed with outputs in mind.

Scores, benchmarks, disclosures, reports.

But if you want to understand where things are actually working or breaking down, it’s often more useful to look one step earlier. Not at the data itself, but at the questions people ask when they’re trying to produce it.

Over the past couple of months, we’ve been looking more closely at anonymized user questions submitted through a support feature within HowToHigg, designed to help users navigate Higg Index guidance more effectively.

HowToHigg supports users across the full suite of Higg Index tools, which are built on Cascale’s methodologies and framework, with the tools themselves being exclusively available via Worldly, the most comprehensive sustainability data and insights platform.

From a communications and engagement perspective, these questions are particularly useful. They don’t necessarily reflect the issues users encounter once inside the tools, or the detailed feedback captured through formal channels. But they do highlight where guidance, interpretation, and understanding may need to be strengthened, often before or alongside direct tool use.

Across more than 400 user questions, a number of consistent themes started to emerge. Taken together, they offer a useful lens into where users are seeking clarity, and where interpretation may begin to diverge.

A large share of questions focused on Higg FEM verification procedures. How to select Verification Bodies, what deadlines apply, how verifier rotation works, and the difference between self-assessment and verified scores. These are not edge cases. They sit at the core of how data becomes credible and comparable.

We also saw frequent questions around data classification and reporting methodology. How to distinguish between hazardous and non-hazardous waste. How to classify water use. How energy sources align with GHG Protocol scopes. These are the kinds of decisions that seem small in isolation but have a direct impact on consistency when applied across thousands of facilities.

Another cluster of questions related to cadence, deadlines, and module access, including reporting timelines and purchasing requirements. Again, not complex in theory, but critical in practice when companies are managing reporting across multiple teams and regions.

Questions around scoring logic and weighting came up repeatedly as well. Whether Level 2 and Level 3 questions are scored. How sub-questions contribute to final scores. What happens when zero-tolerance issues are identified. These are the mechanics behind the numbers, and understanding them is key to interpreting results correctly.

Some questions also pointed to platform access and functionality, reinforcing the importance of close coordination between Cascale’s methodologies and guidance, and Worldly’s platform delivery.

It’s important to be clear about what this is, and what it isn’t.

These insights are not a substitute for the detailed feedback gathered through formal channels such as Zendesk, direct user engagement, or module-specific support. Those remain critical for identifying and resolving specific issues within the tools themselves.

What this layer of questions offers is something slightly different. An earlier view into how users approach Higg Index guidance, and where additional clarity may be needed before or alongside engaging directly with the tools.

As the primary guidance platform for the Higg Index, HowToHigg plays a critical role in shaping how methodologies are understood and applied. And in that context, the questions users ask are often the first indication of where interpretation may begin to diverge.

If we want consistent, comparable data, that layer matters.

Because even the most robust methodologies rely on consistent understanding in practice. And every unclear definition, every misinterpretation, and every point of confusion has the potential to show up downstream.

So the takeaway is a simple one.

Pay attention to the questions.

They don’t just reflect what users don’t know. They point to where we can make the system clearer, more accessible, and ultimately more consistent in how it’s applied.

Report Shows Verification Boosts Consumer Goods Environmental Performance Data Quality

  • Higg FEM
  • Higg Index Tools
  • Verification

New report shows Cascale’s Higg FEM verification program delivers credible environmental performance data to inform decision making across global consumer goods supply chains.

In orange, female workers attend to garment construction.
April 23, 2026

Amsterdam, Hong Kong, Oakland (CA) – April 23, 2026: Cascale today released its Higg FEM Verification 2025 Annual Report, demonstrating progress in delivering consistent, comparable, and credible environmental performance data to help inform decision making across global consumer goods supply chains.

2025 Higg FEM Verification, At A Glance

  • 13,500 completed verifications
  • 70+ countries
  • 500+ approved verifiers
  • 70+ approved Verifier Bodies

The Higg Facility Environmental Module (Higg FEM) is a core component of the Higg Index, which is stewarded and governed by Cascale and accessible through Worldly, the sustainability and supply chain intelligence platform. Verification is a critical component of the Higg FEM system. It improves the accuracy of assessments, reduces variability in how assessments are applied, and enables more consistent interpretation of results across facilities and regions.

As adoption of Higg FEM continues to scale across the consumer goods industry, data verification is increasingly important to help brands and manufacturers make more informed decisions. Cascale continues to evaluate and evolve the verification program to ensure it delivers value, supports increasing expectations on data quality, and enables more reliable performance tracking. In 2025, Cascale prioritized stabilizing operations, strengthening quality assurance systems, and reinforcing integrity mechanisms following the rollout of Higg FEM 4.0.

“Verification is fundamental to ensuring sustainability data can be trusted and used to drive meaningful decisions,” said Dhawall Mane, director of verification, training & insights at Cascale. “In 2025, we focused on strengthening the systems, processes, and oversight that underpin the Higg FEM verification program. These improvements deliver more consistent, reliable data at scale, supporting greater transparency and accountability across global supply chains.”

The report details significant advancements supported by enhanced quality assurance controls, introduced on the Worldly platform in 2025, which strengthened both error prevention and real-time issue detection. Strengthened monitoring infrastructure, paired with greater stakeholder engagement through integrity reporting channels, supported the timely identification and resolution of issues throughout the year. Protecting the credibility of the verification system remains a foundational priority.

Driving Continuous Improvement

Operational enhancements in 2025 included clearer verification requirements, expanded calibration support, improved data correction processes, and strengthened categorization standards. Together, these efforts are helping reduce variability and improve consistency across verification outcomes.

Cascale also advanced several initiatives to ensure evolution of the verification program remains fit for purpose, including introducing a multi-phase initiative to better align verification timing with how data is generated and used, as well as pausing expansion of verification of Level 2 and 3 questions in order to ensure the quality and practicality of the program by focusing on Level 1 questions. As the verification program continues to scale, Cascale remains committed to strengthening governance, enhancing transparency, and supporting stakeholders across the value chain.

Cascale members are invited to learn more and dive deeper into key report insights by registering for an exclusive member-only webinar on May 6.

 

Media Contact: Forster Communications, cascaleforster@forster.co.uk